Booking & Cancellation Policy
We believe every journey should begin with clear information. Please take a moment to review our booking, payment, cancellation and refund terms before confirming your tour.
Booking information
Booking Confirmation
A 65% deposit from the total booking amount is required to confirm any tour. The remaining balance can be paid before or on the tour date depending on the agreement.
Cancellation Policy
Cancellations made 3 days or more before the tour date are eligible for refund.
Cancellations made less than 3 days before the tour date may not be refunded.
Cancellations made on the same day of the tour will be charged 100% of the total price.
Refund Policy
- Online card payments will be refunded within 14 Working days.
- Direct payments will be refunded within 24 hours to 3 Working days.
Changes to Booking
Changes to packages or dates are allowed up to 3 days before the tour date, subject to availability.
Customer Responsibility
- All guests must request full tour details before payment.
- Guests must be medically fit for travel.
- Travel insurance is strongly recommended.
Additional Costs Disclaimer
Memo Tours Egypt is not responsible for additional or optional costs such as:
- Tips for guides, drivers, or staff
- Personal expenses
- Optional activities not included in the package
Force Majeure
We are not responsible for delays or cancellations due to events beyond our control such as natural disasters, political issues, or travel restrictions.
Age & Health
- Some tours may not be suitable for young children or travelers with limited mobility.
- Health and safety requirements must be followed for each tour.
Payment Methods
We accept online card payments, bank transfers, and cash in local currency. Any bank fees are the customer’s responsibility.
Liability Limitation
We are not responsible for loss of personal belongings, injuries, or accidents during tours. Participation is at your own risk.
Media Consent
By joining our tours, guests agree that photos or videos may be used for promotional purposes.
Important Notes
- All bookings are subject to availability.
- No-shows are charged 100% of the total price.
- Schedules may change due to weather or safety conditions.
We’re here for you.
If you have any problem with your booking, contact our team directly. Please include your booking details and any relevant documents or invoices.
